Frequently Asked Questions
Registration
Q. Will I be asked to pay anything, such as transfer fees or subscriptions, at any point during this competition?
A. Our competitions are genuinely free. The only time you may part with any cash is if you choose to do so by making a donation. At no point will we persuade or force you to make a donation - it is 100% voluntary. You are not disadvantaged in any way if you do not make a donation, and all players still qualify for any prizes we offer to our competition winners.
Q. Why did you not send me an activation code?
A. We always send you an email containing your activation code. It is sent automatically when you complete your registration. If you do not receive your welcome email from us, be sure to check your junk email folders. If you continue to have problems, use our 'Contact' page to get in touch.
Q. When I tried to register I was told my email address was already on file - but I have not registered with this website before. Why?
A. FSPORTS have run a number of different competitions over recent years, all of which share the same user database. It is likely that you have registered with us previously via a different website. Simply ask us to re-send your login details by providing your email address on our login page.
Q. How do I update the flag next to my team name?
A. The flag displayed is the country you chose at registration. You can update your flag in the 'Player Profile' menu which appears beneath your name when logged in.
Login / Account Details
Q. I cannot find my account and my email address is not being recognised. Where has my account gone?
A. We take peoples privacy very seriously - as such we regularily clear down inactive user accounts. We see no value in storing details for players that no longer wish to participate in our competitions.
If your account has been deleted you can simply re-register to play.
Q. I recently made a donation but my account is still showing as 'Basic'. How long does it take for the upgrade to happen?
A. The process of upgrading accounts is not automatic - please allow 24 hours for any upgrades to show.
Your Team
Q. How can I change my Team Name and/or League Name?
A. These details cannot be amended by you. You may submit a request via our 'Contact' page to instruct us to amend these details for you. Make sure you include details of what you want it changed to!!!
Your League(s)
Q. Why doesn't my league appear on the 'Top Leagues' page?
A. The 'Top Leagues' page is updated after each competition update. A qualifying league must contain at least 5 entries.
Q. How many people can join my league?
A. There is no limit to the number of people that can join your league however only the first 100 teams to join your league will contribute points towards the 'Top League' table (new for 2010). The league owner may also choose to close or limit the league if they so choose.
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